Scheduling Coordinator | Outpatient Multi Practices | Melbourne, FL

Orlando Health • Melbourne, FL

7d

About The Position

The Scheduling Coordinator communicates regularly with physicians, patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel individual or multiple tests and procedures. The role provides accurate procedure-specific scheduling information to support patient preparation and ensure patients know where and when to arrive. The coordinator delivers attentive customer service, uses registration and scheduling systems and other computer resources, reviews schedules and communicates changes, and supports departmental productivity, quality, and service standards.

Requirements

• High school graduate or equivalent.
• Complete the Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service, or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate department- and procedure-specific scheduling information to support patient preparation and communicate arrival location and time.
• Listen actively, demonstrate a caring attitude, and offer alternatives when appropriate.
• Maintain professional telephone etiquette, a team-oriented attitude, and professional communication.
• Provide customer service consistent with Orlando Health’s Patient First Philosophy.
• Use registration and scheduling systems and web-based resources.
• Use computer applications and equipment such as multi-line telephone systems, printers, copy machines, and fax machines, including required data entry.
• Maintain a basic understanding of medical needs during appointment screening and scheduling.
• Review schedules daily and communicate changes to appropriate staff.
• Meet departmental productivity, quality, and customer service goals.
• Maintain working knowledge of ICD-9/ICD-10 and CPT codes as needed.
• Identify customer service issues and resolve them or initiate necessary follow-up.
• Follow the Orlando Health Professional Appearance Policy and applicable organizational policies and procedures.
• Maintain regular and punctual attendance consistent with Orlando Health policies and applicable laws and standards.
• Communicate with practices about scheduling matters as needed.
• Attend departmental meetings and in-services and participate in process improvement initiatives.
• Take responsibility for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED