Scheduling Coordinator

Neurocare Inc • Orlando, FL

3d • Remote

About The Position

The Scheduling Coordinator provides customer service to patients and physician offices while coordinating the scheduling and completion of diagnostic sleep testing. The role involves substantial inbound and outbound phone work, including scheduling at least 20 patients per day. The coordinator obtains patient history and relevant clinical data before appointments, explains sleep testing and the registration and study process, and informs patients about additional services. The role also includes verifying insurance online before scheduling, coordinating with clinical staff to ensure appropriate availability, resolving issues with physicians and insurance providers, and reporting weekly and monthly information for assigned sites.

This is a remote position limited to candidates residing in GA, IL, TN, AZ, NH, MA, CT, FL, or TX. The remote work environment must provide privacy and secure, password-protected internet access, and employees may not have other concurrent responsibilities during scheduled work hours. The schedule requires working one weekend day and one evening shift per month.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Strong multitasking skills while managing task lists and inbound calls.
• Strong computer skills, including Microsoft Office, and ability to learn new software quickly.
• High level of organization and accuracy.
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism.
• Ability to work one weekend day and one evening shift per month.
• Remote work environment with privacy and secure, password-protected internet access; no other concurrent responsibilities during scheduled work hours.
• Must reside in GA, IL, TN, AZ, NH, MA, CT, FL, or TX.

Nice To Haves

• Experience in a medical setting.
• Bilingual in English and Spanish.
• Associate’s or Bachelor’s degree.

Responsibilities

• Handle heavy inbound and outbound phone work.
• Schedule a minimum of 20 patients per day.
• Obtain patient history and appropriate clinical data before appointments.
• Educate patients about the sleep testing ordered, registration and study processes, and additional services available.
• Verify insurance online before scheduling to support compliant billing.
• Coordinate with the clinical team to ensure appropriate staff availability and patient access to services.
• Interact with physicians, insurance providers, and others to address and resolve issues and concerns.
• Report weekly and monthly information pertinent to assigned sites.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED