Scheduling Coordinator

Schuylkill • Allentown, PA

22d • Onsite

About The Position

Coordinates patient scheduling activities—including appointments, procedures, and exams—for multiple hospitals, physician practices, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources, and physician offices about scheduling concerns and issues. The position is onsite at the Allentown location and works a day shift, Monday through Friday, with variable hours between 7:30 a.m. and 6 p.m.

Requirements

• High school diploma or GED.
• At least 6 months of medical office, call center, or customer service-oriented work experience, or completion of an associate degree program or higher in lieu of work experience.
• Ability to maintain strict confidentiality.
• Ability to work in a fast-paced environment while handling multiple responsibilities.
• Detail-oriented, with the ability to enter information accurately into electronic systems.
• Demonstrated ability to handle stressful situations.
• Proficiency in Microsoft Office applications.
• Ability to lift and carry 25 pounds; frequent sitting or standing and keyboard use.

Nice To Haves

• Familiarity with electronic medical records and scheduling systems such as EPIC or PHS.
• Bilingual English/Spanish.

Responsibilities

• Collect clinical information, obtain insurance information, and verify patient demographics to support appropriate scheduling of screening and diagnostic tests.
• Schedule patients for physician appointments and diagnostic test procedures.
• Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria.
• Monitor practice protocols and department procedures and recommend improvements.
• Use scheduling software and other patient-specific software applications to facilitate patient access to the network.
• Serve as a resource for staff, physicians, and referring offices.
• Reduce errors, rework, and defects through conscientious attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED