Scheduling Coordinator

Frontline Dental Implant Specialists•Philadelphia, PA

19d•Onsite

About The Position

The Scheduling Coordinator is an administrative role with sales responsibilities and is important to the practice’s success. The coordinator responds promptly to patients and represents the practice professionally in all correspondence. The role includes scheduling and coordinating appointments, supporting patient registration, verifying insurance when applicable, welcoming patients, collecting co-pays, and maintaining patient information and contact records. The coordinator also nurtures leads, supports the practice’s lead-to-sales process, and maintains assigned individual and practice statistics.

Requirements

Excellent written and verbal communication skills.
Superior interpersonal and customer service skills.
Professional demeanor and pleasant phone voice.
Basic computer skills; ability to use a computer while scheduling appointments.
Ability to maintain persistence and a positive call voice when dealing with less-than-friendly respondents.
High school diploma required.
Fluent English required.
Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.
Ability to move within the office for meetings, access office equipment, and escort patients to treatment areas.
Ability to lift up to 0–15 pounds if necessary.

Nice To Haves

Higher education preferred.
Prior call or customer service experience preferred (1+ years).
Proficiency in Microsoft products is a plus.
Spanish as a second language is a plus.

Responsibilities

Schedule appointments to production goals as directed.
Coordinate proper registration and completion of forms required for appointments.
Verify insurance when applicable.
Greet patients warmly and notify the team when patients arrive.
Monitor patient wait times and coordinate with the team as needed.
Enter patient information accurately and promptly.
Communicate schedule changes to the practice team in a timely manner and work to fill open appointment slots.
Maintain an understanding of the practice’s lead-to-sales process.
Nurture leads and opportunities according to lead-to-sales process training and direction.
Understand providers, types of care, promotions, and financing options to answer leads’ questions appropriately.
Coordinate lead consultation appointments and handoffs to team members.
Collect patient co-pays and enter them into the practice management software.
Use Salesforce accurately, entering correct notes and contact logs to document each contact.
Build knowledge and make effective use of Salesforce features and available learning resources.
Maintain assigned individual and practice statistics (KPI-Key Practice Indicators).
Perform other duties as required.