Scheduling Coordinator - Coastline Orthodontics

Rock Dental•Jacksonville, FL

17d

About The Position

The Scheduling Coordinator is the first point of contact for patients and supports daily operations across three state-of-the-art Coastline Orthodontics clinics. The role works closely with orthodontists, clinical assistants, and team leaders to provide a welcoming patient experience, keep appointments on schedule, and maximize patient treatment time. Flexibility and willingness to assist at multiple local clinic locations are important.

Requirements

High school diploma or equivalent.
Warm, respectful, patient-centered approach and genuine interest in helping others.
Ability to collaborate and adapt in a fast-paced environment across multiple clinic sites.
Excellent verbal and written communication skills and strong attention to detail.
Ability to multitask, handle challenges gracefully, and anticipate team and doctor needs.
Comfort using basic computer programs and digital scheduling software.
Reliable transportation and a valid driver's license to travel between three local clinics.
Basic computer literacy and legible handwriting.

Nice To Haves

Two or more years of administrative, customer service, or medical office experience.

Responsibilities

Welcome patients, answer incoming calls, schedule appointments, and send confirmations.
Travel locally to assist across the three clinic locations.
Coordinate with doctors and clinical staff to keep daily appointments on schedule.
Manage patient accounts, verify insurance eligibility, and maintain accurate digital dental records.
Maintain office inventory and stock levels.
Assist with light general housekeeping to keep clinics clean.