Scheduling Coordinator

Associated Home Care•Malden, MA

39d•$22 - $24•Onsite

About The Position

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors as they age. They are passionate about providing seniors and their families with a comprehensive, vetted, and coordinated in-home service network that is high-touch, tech-enabled, compassionate, and extremely well managed. The home healthcare industry is described as exciting and dynamic, with a large and growing market opportunity as the baby boomers age and the home becomes the epicenter for care due to consumer demand for convenience and lower-cost solutions. The scope of this position requires overall coordination of an assigned group of clients and caregivers. The role ensures that client schedules are complete, caregiver schedules are optimized, and all are always receiving the highest level of services. The Scheduling Coordinator frequently communicates with clients, their families, case managers, and AHC staff members to ensure continuity and coordination of client care services. Responsibilities and qualifications must meet and comply with Homecare policies and procedures, federal and state rules and regulations, and adhere to confidentiality guidelines as set forth in the Health Insurance Portability and Accountability Act of 1996.

Requirements

High school diploma or equivalent.
One or more years of scheduling experience preferred.
Strong Customer service-related experience.
Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
Is dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
Strong technical skills: Microsoft Office, Teams.
Sound and reasonable decision-making judgment skills required.
Ability to multitask and work in a fast-moving environment.

Responsibilities

Directly coordinates schedules for an assigned group of clients and caregivers.
Problem solves concerns and questions regarding client and caregiver schedules.
Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfaction of services.
Monitors PD Service Change Log to ensure compliance and accuracy.
Identifies client authorization and schedules with caregivers of appropriate skill level.
Confirms all schedules, including any changes with clients, ASAP case manager and or designee.
Ensures nursing intros and orientations are scheduled appropriately.
Reports changes in status of clients including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc. to the appropriate party, including your supervisor, case manager, emergency contact or nurse assigned to client.
Coaches caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., documents findings and escalates appropriately.
Communicates with nursing team and supervisor regarding client and or caregiver needs.
Participates in recruitment or on boarding activities including communicating staffing needs.
Provides rotating night and weekend on call coverage as needed/assigned by supervisor.
Other duties as assigned.