Scheduling Coordinator - Bilingual

Mettler Toledo•Columbus, OH

88d•Onsite

About The Position

We’re seeking a Bilingual Scheduling Coordinator for our Columbus, OH location. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.

Requirements

An Associate's Degree preferably in business or communications with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience
Must be a bilingual in French and English.
SAP knowledge and experience working in the business system.
Excellent organizational and prioritization skills with the ability to multitask effectively in a fast-paced environment.

Nice To Haves

Experience in a field service or small business environment or similar industry experience a plus.

Responsibilities

Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
Support service order closure by confirming documentation accuracy and completion.
Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.