Scheduling Coordinator and Medical Assistant

TriHealth • Montgomery, OH

9d • Onsite

About The Position

As a Scheduling Coordinator/Medical Assistant within TriHealth Physician Practices, this role helps ensure patients have a smooth experience when arranging visits. The position manages appointment workflows, coordinates provider schedules, and supports practice efficiency and timely patient access.

The role performs clerical duties such as interpreting scheduling requests, scheduling appointments and tests, maintaining medical records, coordinating participants across multiple internal departments and three sites, and communicating with patients and other departments using telecommunication devices and systems including Epic, Misys, and Outlook. It also assists physicians with examinations and treatment, performs delegated clinical duties, interviews patients, measures and records vital signs, and prepares examination rooms. The position is cross-trained to support continuity and efficiency of patient care and includes patient-related duties, medical-record maintenance and documentation, and safety and environmental duties.

The position is full time, day shift, Monday through Friday, at 10506B Montgomery Rd. TriHealth describes its SERVE Standards and ALWAYS Behaviors as expectations for all team members, including welcoming and assisting patients, addressing service issues, improving quality and safety, respecting individual differences, valuing others' time and resources, and showing courtesy and compassion.

Requirements

• High school degree.
• Healthcare clerical background.
• General computer skills.
• Knowledge of medical terminology.
• Ability to perform EKGs, injections, and venipuncture.
• Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
• Experience in a medical or physician office setting.

Responsibilities

• Schedule routine and specialist appointments for participants with internal and external providers and specialties.
• Coordinate scheduling across internal departments, including nursing, transportation, and therapy at three sites.
• Follow scheduling procedures and complete scheduling paperwork accurately and promptly.
• Communicate appropriately with customers, transportation, and other departments.
• Answer appointment-related phone calls promptly and courteously, and relay accurate, complete messages to the appropriate person.
• Organize participant appointments, tests, and procedures to ensure a smooth and thorough process.
• Retrieve medical records from outside providers and forward information to the medical records department for scanning.
• Assist physicians with examinations and treatment, including delegated duties and medical procedures for adults and children.
• Interview patients; measure and record vital signs, including pulse, temperature, blood pressure, weight, and height.
• Prepare treatment rooms for patient examinations.
• Maintain the safety and cleanliness of the treatment area and use medical equipment according to clean and sterile procedure principles.
• Maintain a professional image and behavior toward patients, visitors, physicians, and employees.
• Accept or seek additional assignments, learn new duties, and work cooperatively with the team.
• Demonstrate dependability through attendance, punctuality, and timely completion of duties.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage; paid time off; retirement savings plans; and tuition reimbursement.
• PRN positions are not eligible for TriHealth benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED