Scheduling Coordinator and Medical Assistant

TriHealth • Cincinnati, OH

5d • Onsite

About The Position

As a Scheduling Coordinator/Medical Assistant within TriHealth Physician Practices, this role helps ensure patients have a smooth, positive experience by managing appointment workflows, coordinating provider schedules, and supporting practice efficiency. The position performs clerical work, including interpreting scheduling requests, arranging appointments and tests, and maintaining medical records for patients and coordinating with providers and specialty areas. It also coordinates schedules across multiple internal departments, including nursing, transportation, and therapy at three sites.

The role supports physicians in examining and treating patients and performs delegated clinical duties under physician direction. Duties include interviewing patients, taking and documenting vital signs, preparing examination rooms, and assisting with medical procedures for adults and children. The employee is cross-trained to support efficient, continuous patient care and works cooperatively with the team. Tasks include patient care, medical record maintenance and documentation, and safety and environmental duties. The position is located at 3219 Clifton Ave and is scheduled full time, day shift, Monday through Friday.

Requirements

• High school degree.
• Healthcare clerical background.
• General computer skills.
• Knowledge of medical terminology.
• EKG skills.
• Ability to give injections.
• Venipuncture skills.
• Ability to perform common lab tests according to established CLIA guidelines and TriHealth policy.
• Experience in a medical or physician office setting.
• Interpersonal skills to communicate respectfully and compassionately with customers.
• Strong customer service, organizational, and judgment skills for phone and in-person interactions.
• Dependability, including attendance, punctuality, and timely performance of duties.
• Professional behavior toward patients, visitors, physicians, and employees.

Responsibilities

• Schedule routine and specialist appointments and tests with internal and external providers and specialty areas.
• Coordinate participant schedules across nursing, transportation, and therapy departments at three sites.
• Follow scheduling procedures and complete scheduling paperwork accurately and promptly.
• Communicate appropriately with patients, transportation services, and other departments.
• Answer appointment-related phone calls promptly and courteously, and relay accurate, complete messages to the appropriate person.
• Organize appointments, tests, and procedures to support a smooth and thorough process.
• Retrieve medical records from outside providers and forward them to the medical records department for scanning.
• Assist physicians with patient examinations and treatment, performing delegated duties under physician direction.
• Interview patients; measure and record vital signs, weight, and height; and prepare treatment rooms for examinations.
• Assist with medical procedures for adults and children.
• Maintain the safety and cleanliness of treatment areas and use medical equipment in accordance with clean and sterile procedures.
• Support patient care through medical record maintenance and documentation, and safety and environmental duties.
• Work cooperatively with the team, accept or seek additional assignments, and demonstrate flexibility and willingness to learn.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED