Scheduling Coordinator and Medical Assistant

TriHealth • Cincinnati, OH

6d • Onsite

About The Position

As a Scheduling Coordinator/MA within TriHealth Physician Practices, you help ensure patients have a smooth and positive experience from scheduling through their visit. You manage appointment workflows, coordinate provider schedules, and support practice efficiency so patients can access timely care and clinical teams stay organized.

The role performs clerical duties, including interpreting scheduling requests, scheduling appointments and tests, and maintaining medical records for participants across internal and external providers and specialties. It coordinates scheduling across nursing, transportation, and therapy departments at three sites and communicates with customers using telecommunication devices and systems including Epic, Misys, and Outlook. The role also assists physicians with patient examinations and treatment under their direction, interviews patients, measures and records vital signs, and prepares examination rooms.

The position is cross-trained to support efficient, continuous patient care and requires cooperation, flexibility, motivation, and commitment to quality care. Duties include patient-related tasks, medical-record maintenance and documentation, and safety and environmental responsibilities. The position is full-time, day shift, Monday through Friday, at 3219 Clifton Ave.

Requirements

• High school degree in healthcare.
• Clerical background, general computer skills, and knowledge of medical terminology.
• EKG skills.
• Injection skills.
• Venipuncture skills.
• Ability to perform common lab tests according to established CLIA guidelines and TriHealth policy.
• Experience in a medical or physician office setting.

Responsibilities

• Schedule routine and specialist appointments with internal and external providers and across multiple specialties.
• Coordinate participant scheduling across nursing, transportation, and therapy departments at three sites.
• Follow scheduling procedures, complete paperwork accurately and promptly, and communicate with customers, transportation, and other departments.
• Answer phone calls promptly and courteously, handle appointment requests, and relay accurate, complete messages to the appropriate person.
• Organize appointments, tests, and procedures to ensure a smooth and thorough process.
• Retrieve medical records from outside providers and forward them to the medical records department for scanning.
• Assist physicians with examinations and treatment of adults and children, performing delegated duties under physician direction.
• Interview patients; measure and record vital signs, including pulse, temperature, blood pressure, weight, and height; and prepare treatment rooms.
• Maintain the safety and cleanliness of treatment areas and use medical equipment according to clean and sterile procedure principles.
• Maintain medical records and documentation and perform safety and environmental duties.
• Accept additional assignments, learn cross-trained duties, and demonstrate dependability, flexibility, and initiative.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED