Registration and Scheduling Coordinator

Trinity Health•Westerville, OH

About The Position

In accordance with Mount Carmel Health System’s Mission and Guiding Behaviors, the Registration and Scheduling Coordinator coordinates patient registration, scheduling, and business office functions for outpatient rehabilitation services. The role ensures accurate and complete demographic, clinical, and insurance information during scheduling and registration, including real-time eligibility verification. The coordinator explains co-pays, deductibles, and co-insurance to patients and collects payments. They provide visit-preparation instructions, print and mail patient itineraries and required forms when lead time allows, and obtain and process signed physician orders to support complete clinical documentation for care delivery. The coordinator works with patients, families, physician offices, and therapists to determine scheduling requirements and limitations, coordinate add-on and same-day appointments, support accurate treatment sequencing, maintain patient flow, and distribute patient charts appropriately. The role also provides education about treatment preparation and any additional diagnostic testing required. Mount Carmel describes itself as a member of Trinity Health serving Central Ohio through hospitals, outpatient and other care facilities, physician offices, community sites, and home-based care.

Requirements

High school graduate or GED.
Maintain an accuracy rating meeting MCHS registration department standards.

Nice To Haves

Associate degree or equivalent demonstrated work experience in lieu of a degree.
Two or more years of experience in a physician's office, clinic, hospital business office, financial service setting, or related area involving customer service and collection of data and funds.

Responsibilities

Coordinate patient scheduling, registration, real-time eligibility verification, medical order processing, and dissemination of patient information.
Collect accurate and complete patient demographic, clinical, and insurance information.
Inform patients of co-pays, deductibles, and co-insurance amounts, and collect patient payments.
Provide visit-preparation instructions; print and mail patient itineraries and required forms when lead time allows.
Determine scheduling requirements and limitations related to requested services and available resources, including equipment, staff, and rooms.
Coordinate add-on and same-day appointments with the department as needed.
Ensure accurate treatment sequencing with minimal delays while maximizing therapist productivity.
Educate patients, families, and physician offices about treatment preparation, additional diagnostic testing, and scheduling instructions.
Communicate with therapists to maintain an accurate schedule and ensure patient charts are properly distributed.
Obtain signed physician orders from physicians or offices, or advise patients to present an order on the date of service.
Maintain an accuracy rating that meets standards set by the MCHS registration department.

Benefits

Competitive compensation and benefits packages, including medical, dental, and vision coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition and professional development reimbursement starting on day one.
RN-to-BSN tuition fully paid at Mount Carmel’s College of Nursing.
Relocation assistance, subject to geographic and position restrictions.
Employee Referral Rewards program.
DailyPay for eligible colleagues.
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.