Registration and Scheduling Coordinator

Trinity Health•Westerville, OH

About The Position

In accordance with Mount Carmel Health System’s Mission and Guiding Behaviors, the Registration and Scheduling Coordinator coordinates patient registration, scheduling, and business office functions for outpatient rehabilitation services. The role ensures collection of accurate and complete demographic, clinical, and insurance information while scheduling patients, and performs registration activities including real-time eligibility verification. The coordinator informs patients of co-pays, deductibles, and co-insurance amounts and collects payments. The role also provides visit-preparation instructions, prints and mails patient itineraries and forms when lead time allows, and obtains and processes signed physician orders to support complete and accurate clinical documentation for care delivery. The coordinator determines scheduling requirements and limitations, coordinates add-on and same-day appointments, supports accurate treatment sequencing, communicates with therapists about schedules and patient charts, and educates patients, families, and physician offices about treatment preparation and scheduling instructions. The position maintains registration accuracy in accordance with department standards.

Requirements

High school graduate or GED.
Two or more years of experience in a physician’s office, clinic, hospital business office, financial service setting, or related area with customer service and collection of data and funds is preferred.

Nice To Haves

Associate degree or equivalent demonstrated work experience in lieu of a degree.
Two or more years of experience in a physician’s office, clinic, hospital business office, financial service setting, or related area with customer service and collection of data and funds.

Responsibilities

Coordinate patient scheduling, registration, real-time eligibility verification, medical order processing, and dissemination of patient information.
Collect accurate and complete demographic, clinical, and insurance information during outpatient rehabilitation scheduling and registration.
Inform patients of co-pays, deductibles, and co-insurance amounts, and collect payments.
Provide patients with visit-preparation instructions; print and mail patient itineraries and forms when lead time allows.
Obtain and process signed physician orders to ensure complete and accurate clinical documentation for care delivery.
Determine scheduling requirements and limitations for requested services and available resources, including equipment, staff, and rooms, in a timely manner.
Coordinate add-on and same-day appointments with the department.
Ensure accurate treatment sequencing with minimal delays while maximizing therapist productivity.
Educate patients, families, and physician offices about treatment preparations, additional diagnostic testing when applicable, and scheduling instructions.
Communicate with therapists to maintain an accurate schedule and ensure patient charts are properly distributed.
Obtain signed physician orders from physicians or offices, or advise patients to bring an order on the date of service.
Maintain a registration accuracy rating that meets standards set by the Mount Carmel Health System registration department.

Benefits

Competitive compensation and benefits packages, including medical, dental, and vision coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition and professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocation assistance, subject to geographic and position restrictions.
Employee Referral Rewards program.
DailyPay for eligible colleagues.
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.