Scheduling Coordinator and Medical Assistant

TriHealth • Montgomery, OH

6d • Onsite

About The Position

The Scheduling Coordinator and Medical Assistant coordinates appointment and test scheduling across multiple departments, providers, specialties, and three sites, while also assisting physicians with examination and treatment. The role combines clerical and call-center work with hands-on clinical support and requires a strong medical background. It is based in the TPP Gastroenterology Montgomery office, Monday through Friday, on the day shift, with no weekend, holiday, or on-call commitment.

The position schedules appointments and tests, maintains medical records, supports patient flow, communicates with patients and other departments, and performs delegated clinical duties under physician direction. Clinical work includes interviewing patients, recording vital signs and preparing treatment rooms. The employee is cross-trained to support efficient, continuous patient care and is expected to work cooperatively with the team while maintaining quality, safety, professionalism, and compassionate customer service.

Requirements

• High school degree in healthcare.
• Clerical background, general computer skills, and knowledge of medical terminology.
• EKG skills.
• Injection skills.
• Venipuncture skills.
• Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
• Experience in a medical or physician office setting.
• Strong communication, interpersonal, organizational, customer-service, and judgment skills.
• Ability to assist with medical procedures on adults and children.
• Dependability, punctuality, flexibility, initiative, and willingness to learn.
• Knowledge of clean and sterile procedures in the use of medical equipment.

Responsibilities

• Schedule specialist and routine appointments, tests, and procedures internally and externally with providers and areas of specialty.
• Coordinate scheduling across departments, including nursing, transportation, and therapy, at three sites.
• Follow scheduling procedures and complete scheduling paperwork accurately and promptly.
• Communicate appropriately with customers, transportation, and other departments.
• Provide courteous, effective customer service by phone and in person; answer appointment calls promptly and relay complete, accurate messages.
• Organize participant appointments, tests, and procedures to ensure a smooth process.
• Retrieve medical records from outside providers and forward them to the medical records department for scanning.
• Assist physicians with examination and treatment of patients and perform delegated duties under physician direction.
• Interview patients, measure vital signs, record information in charts, and prepare examination rooms.
• Assist with medical procedures for adults and children.
• Maintain treatment-area safety and cleanliness and use medical equipment according to clean and sterile procedure principles.
• Accept additional assignments, learn cross-trained duties, and work cooperatively to support efficient, continuous patient care.
• Maintain dependable attendance, punctuality, and timely performance of duties.
• Demonstrate professional conduct toward patients, visitors, physicians, and employees, consistent with TriHealth's SERVE standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plans
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED