Scheduling & Billing Specialist - Physician Practice - Pediatric Surgery

Bon Secours Mercy Health • Richmond, VA

1d • $19 - $29

About The Position

The Scheduling & Billing Specialist for the Pediatric Surgery physician practice coordinates and schedules patient testing and procedures, working with physician offices, other health care providers, and departmental staff to arrange services as soon as possible. The role enters patient information into the computer system and performs general office work as needed, and may serve as a receptionist for patients.

The specialist prepares and maintains schedules, communicates schedule changes, verifies patient and procedure details, and coordinates equipment, supply, and staffing needs. The position also supports attendance and payroll processes, maintains patient records and surgical logs, compiles census reports, provides approved preparation instructions, and handles insurance prior authorizations and registration functions. Accurate patient identification using two identifiers is required.

Requirements

• High school diploma or GED.
• Accurately verify two patient identifiers in accordance with hospital policy and patient safety standards.

Nice To Haves

• Associate degree in business, healthcare, or a related field.
• Two years of previous scheduling and payroll experience.

Responsibilities

• Prepare, post, distribute, review, and update daily schedules; communicate changes affecting the next day’s schedule to appropriate personnel.
• Maintain staffing levels by securing replacement staff as needed, communicating staffing needs to the off-shift supervisor and Director, and reporting issues to leadership.
• Review and correct weekly attendance sheets for payroll accuracy; track attendance actions for supervisor review and maintain agency information, including orientation checklists, usage reports, and completion verification.
• Approve or disapprove PTO and vacation requests when applicable, according to established nursing guidelines and labor contracts.
• Verify patient information, equipment needs, special requests, and positioning with physician offices; communicate special equipment, instrument, and supply requests to appropriate staff.
• Verify patient names, procedures, surgeons, and times with Registration/Admitting.
• Ensure correct orders, diagnoses, and clinical history are collected and entered into the computer system.
• Provide physician office staff and/or patients with hospital-approved test preparation instructions, answer questions about testing and scheduling, and refer questions outside ordinary instructions to specialty-area staff.
• Maintain patient records from the previous day, ensure all records are accounted for, maintain the surgical logbook as needed, and compile and distribute daily census statistics and reports.
• Obtain required insurance pre-authorizations and pre-certifications and perform prior authorization and registration functions.
• Verify two patient identifiers consistently in accordance with hospital policy and patient safety standards.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED