Scheduling & Billing Specialist - Physician Practice - Pediatric Surgery

Bon Secours Mercy Health • Richmond, VA

1d

About The Position

The Scheduling & Billing Specialist in Pediatric Surgery coordinates and schedules patient testing and procedures, working with physician offices, other healthcare providers, and department staff to arrange services as soon as possible. The role enters patient information into the computer system, performs general office work, and may serve as a receptionist for patients. It also supports scheduling, staffing and attendance administration, patient preparation and registration, records maintenance, and insurance authorization functions.

Requirements

• High school diploma or GED required.
• Two years of previous scheduling and payroll experience preferred.
• Associate degree in business, healthcare, or a related field preferred.
• No licensure or certification required.

Nice To Haves

• Associate degree in business, healthcare, or a related field.
• Two years of previous scheduling and payroll experience.

Responsibilities

• Prepare, post, distribute, review, and update daily schedules; communicate changes affecting the next day’s schedule to appropriate personnel.
• Maintain staffing levels that meet established guidelines, secure replacement staff, and communicate staffing needs to the off-shift supervisor and Director; report issues to leadership.
• Review and correct weekly attendance sheets for payroll accuracy; track attendance actions for supervisor review and, as applicable, approve or disapprove PTO and vacation requests under established guidelines and labor contracts.
• Maintain agency information, including orientation checklists, usage reports, and completion verification.
• Verify patient information, equipment needs, special requests, and positioning with physician offices; communicate special equipment, instrument, and supply requests to appropriate staff.
• Verify patient names, procedures, surgeons, and times with Registration/Admitting; collect and enter correct orders, diagnosis, and clinical history into the computer system.
• Provide physician office staff and patients with hospital-approved testing preparation instructions, answer related questions, and refer patients to specialty-area staff for instructions outside the ordinary.
• Maintain previous-day patient records and ensure all records are accounted for; maintain the surgical logbook as needed.
• Compile daily census statistics and distribute reports.
• Obtain required insurance pre-authorizations and pre-certifications and perform prior authorization and registration functions.
• Consistently verify two patient identifiers in accordance with hospital policy and patient safety standards.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED