Scheduling and Operations Manager

ACLD•Bethpage, NY

About The Position

ACLD is a not-for-profit agency serving people with developmental disabilities. The Scheduling and Operations Manager supervises the Scheduling Manager and coordinates per diem staff to help ensure quality care across the agency. The role requires managing diverse duties and priorities, building effective relationships with staff and internal and external departments, taking initiative, solving problems, and working creatively. This is a full-time, 35-hour-per-week position with a generally Monday–Friday, 9 a.m.–5 p.m. schedule and flexibility required. The position is also required to participate in on-call coverage related to staffing needs.

Requirements

High school diploma or equivalent.
Three years of experience working in human services.
Two years of supervisory experience.
Ability to manage diverse duties and multiple priorities and maintain effective relationships with staff and internal and external departments.
Strong initiative, excellent problem-solving skills, and creativity.
Flexibility in work schedule and availability for on-call coverage.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of OPWDD regulations and systems preferred.

Responsibilities

Monitor daily house schedules to ensure services are provided during staff vacancies while reducing overtime costs and maintaining the agency’s financial integrity.
Design and implement systems that promote organizational efficiency and compliance with ACLD policies, procedures, and regulations.
Supervise per diem staff, review and approve payroll, and evaluate staff performance.
Participate in the departmental on-call system for coverage needs and secure staff coverage for vacancies to protect the health and safety of each program.
Oversee hiring and assist with staff recruitment; ensure staff meet each house’s training and development needs.
Monitor overtime and contracted temporary-staff utilization across residential programs and develop cost-saving initiatives.
Complete and review weekly residential staffing-hours utilization analyses; develop strategies to cover program shifts and manage expense budgets for the Per Diem Staffing program.
Serve as the departmental liaison with contracted temporary agencies to ensure service quality and budgetary compliance.
Maintain collaborative relationships with other ACLD programs and departments to maximize service coordination and integration.
Oversee Per Diem databases, including collecting and entering data related to departmental trends.
Conduct training and help facilitate Day 2 of New Hire Orientation for Adult Services.