Scheduling and Operations Manager

ACLD•Bethpage, NY

13h

About The Position

ACLD is seeking a seasoned Scheduling and Operations Manager to oversee scheduling operations and coordinate per diem staff to support quality care across the agency. The role involves daily supervision of the Scheduling Manager, management of staffing coverage, and oversight of the Per Diem Staffing program. The successful candidate will manage varied duties and priorities, maintain effective relationships with staff and internal and external departments, and use initiative, problem-solving, and creativity to address operational needs. This is a full-time, 35-hour-per-week position with a flexible work schedule and on-call responsibilities.

Requirements

High school diploma or equivalent required.
Three years of experience working in human services.
Two years of supervisory experience.
Ability to manage diverse duties and multiple priorities.
Ability to maintain effective relationships with staff and internal and external departments.
Strong initiative and excellent problem-solving skills.
Ability to be creative while managing multiple priorities.
Flexibility in work schedule and availability for on-call responsibilities.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of OPWDD regulations and systems preferred.

Responsibilities

Monitor daily house schedules to ensure services are provided when staff vacancies occur while reducing overtime costs and maintaining financial integrity.
Design and implement systems that promote organizational efficiency and compliance with ACLD policies, procedures, and regulations.
Supervise per diem staff, review and approve payroll, and evaluate staff performance.
Participate in the departmental on-call system for coverage needs and secure staff coverage for vacancies to protect the health and safety of each program.
Oversee hiring and assist with staff recruitment.
Ensure staff meet the training and development needs of each house.
Monitor overtime and contracted temporary staff utilization across residential programs, and develop and implement cost-saving initiatives.
Complete and review weekly residential staffing-hour utilization analyses; develop strategies to cover shifts effectively and manage expense budgets for the Per Diem Staffing program.
Serve as departmental liaison with contracted temporary agencies to ensure service quality and budgetary compliance.
Maintain collaborative relationships with other ACLD programs and departments to maximize service coordination and integration.
Oversee management of Per Diem databases, including collecting and entering data related to departmental trends.
Conduct training and help facilitate Day 2 of New Hire Orientation for Adult Services.