Scheduling and Academic Support Specialist

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

Under general supervision, the Scheduling and Academic Support Specialist oversees and coordinates academic scheduling for all School of Mathematical and Statistical Sciences (SoMSS) programs and classroom scheduling for SoMSS courses. The role also uses data warehouses and analytics websites to generate reports and analyze data in support of departmental goals and mission. The position manages course scheduling from the initial data roll in PeopleSoft through instructor assignments, schedule updates, and final review; manages department-controlled rooms in ASTRA; and schedules semester final exams according to university deadlines and departmental needs. It also compiles, reviews, and supplies data for Instructor Class Funding, Annual Evaluations, and Promotion and Tenure processes. The specialist maintains and analyzes data from university and department sources, prepares recurring and ad hoc reports, and collaborates with faculty, staff, and university partners to resolve scheduling, classroom, and data-related issues. The position is based at ASU’s Tempe campus. Work takes place in an environmentally controlled office and involves extended periods of sitting and computer use, as well as standing, walking, and occasional handling of items up to 25 pounds. Driving is not required. The salary range is $48,000–$55,000 annually.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.

Nice To Haves

Experience using business analytics tools, data dashboards, or reporting systems to collect, analyze, and share data.
Experience managing data sets using Microsoft Excel or similar database or reporting platforms.
Experience preparing reports, interpreting data, and presenting information to support planning, decision-making, or process improvement.
Experience with course scheduling, classroom scheduling, or academic operations in a higher education setting.
Experience working with university systems such as PeopleSoft, ASTRA, other scheduling software, data dashboards, or similar administrative systems.
Experience managing multiple projects, meeting deadlines, and maintaining accuracy and attention to detail.
Experience working effectively in an environment with changing priorities and time-sensitive responsibilities.
Experience providing customer service, resolving issues, and responding professionally to questions or concerns.
Experience establishing and maintaining effective working relationships with faculty, staff, students, and university partners.
Evidence of effective communication skills.
Experience using Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

Manage the SoMSS course schedule from the initial data roll in PeopleSoft through instructor assignment, schedule updates, and final review.
Manage department-controlled rooms in ASTRA.
Schedule final exams each semester in accordance with university deadlines and departmental needs.
Serve as a department Roster Contact.
Compile, review, and provide accurate data for Instructor Class Funding, Annual Evaluations, and Promotion and Tenure processes by established deadlines.
Collect, clean, organize, and maintain data from university systems and department sources to support accurate reporting and informed decision-making.
Use university analytics tools and other data sources to prepare reports for faculty, staff, and leadership on enrollment, retention, persistence, course demand, and student progression.
Prepare and coordinate recurring and ad hoc reports, and analyze trends and planning data to support course scheduling, resource planning, and long-range departmental planning.
Collaborate with faculty, staff, and university partners to resolve scheduling, classroom, and data-related issues.
Perform other duties as assigned.