Scheduling Analyst

CHG Healthcare•Midvale, UT

2d•$52,700 - $102,000

About The Position

Locumsmart, founded in 2008, provides web-based software-as-a-service solutions to the healthcare recruitment industry, including workflow automation, vendor management (VMS), and managed services provider (MSP) software. The Scheduling Analyst joins the Customer Success/Support department and manages day-to-day workflow interactions between vendor and facility contacts to support positive experiences for external members. The team works to help facilities obtain requested coverage, maintain continuity of care, identify scheduling gaps, monitor provider availability, and promote vigilant communication. Attention to detail, multitasking and prioritization skills, and a strong customer experience orientation are essential. The role involves managing assigned facilities, collaborating with stakeholders to resolve coverage gaps, maintaining relationships with partners, communicating issues and escalations, and supporting the accurate use of the Locumsmart platform. Analysts also provide user training and support through live chat, video conference, and phone, facilitate calls and meetings, advance workflow responsibilities, and create development tickets for issues identified during workflow processes. The position offers an annual pay range of $52,700 to $102,000. Pay varies based on work location and job-related factors, including knowledge, position level, and experience. The role is a non-sales position; starting salaries comprise base salary and short-term incentives through bonus plans, which may be paid monthly, quarterly, or annually.

Requirements

College-level education or equivalent work experience.
2 years of experience in healthcare staffing, VMS, or with a locum tenens vendor.
Ability to work effectively in multiple technologies simultaneously.
Ability to work quickly without sacrificing attention to detail or quality.
Strong customer experience orientation.
Effective verbal and written communication skills.
Ability to block out distractions, follow outlined processes, and prioritize escalations as needed.
Superior memory recall and ability to manage large amounts of data.
Ability to learn and master new technologies.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience with the Locumsmart Platform.
Experience with Trello.
Experience with Jira.
Experience with Qgenda.
Experience with ShiftAdmin.
Experience with AMION.
Previous experience with other VMS platforms.

Responsibilities

Manage assigned facilities to maximize coverage by auditing schedules and confirmed coverage, identifying gaps, and collaborating with key stakeholders on solutions.
Develop and maintain strong working relationships with external and internal partners.
Act as a conduit between vendor and facility contacts regarding potential issues, coverage changes, and questions.
Communicate escalations effectively to internal stakeholders.
Follow established workflow processes to ensure accuracy and cleanliness of the Locumsmart platform.
Conduct user training and support for assigned facilities through live chat, video conference, and phone as needed.
Facilitate calls and meetings.
Advance assigned workflow responsibilities and problem-solve or escalate delays.
Create development tickets for issues uncovered while following workflow processes.