Scheduling Analyst

CHG Healthcare•Midvale, UT

About The Position

Locumsmart, founded in 2008, provides web-based software-as-a-service solutions to the healthcare recruitment industry, including workflow automation, vendor management (VMS), and managed services provider (MSP) software. The Scheduling Analyst joins the Customer Success/Support department and manages day-to-day workflow and interactions between vendor and facility contacts. The role helps facilities secure requested coverage and maintain continuity of care by opening scheduling needs, monitoring provider availability, identifying potential gaps, and encouraging communication among site and vendor contacts. Success requires attention to detail, effective multitasking and prioritization, and a strong customer experience orientation. The position requires working across multiple technologies, following established workflows, supporting and training facility users, and coordinating with internal and external partners. The annual pay range is $52,700–$102,000, with compensation varying by work location and job-related factors such as knowledge, position level, and experience.

Requirements

College-level education or equivalent work experience.
Two years of experience in healthcare staffing, VMS, or with a locum tenens vendor.
Ability to work effectively in multiple technologies simultaneously.
Ability to work quickly without sacrificing attention to detail or quality.
Strong customer experience orientation.
Effective verbal and written communication skills.
Ability to block out distractions to follow outlined processes while prioritizing escalations as needed.
Superior memory recall and ability to manage large amounts of data.
Ability to learn and master new technologies.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience with the Locumsmart Platform, Trello, Jira, Qgenda, ShiftAdmin, or AMION.
Previous experience with other VMS platforms.

Responsibilities

Manage assigned facilities to help maximize coverage by auditing schedules and confirmed coverage, identifying gaps, and collaborating with stakeholders on solutions.
Develop and maintain strong working relationships with external and internal partners.
Serve as a conduit between vendor and facility contacts regarding potential issues, coverage changes, and questions.
Communicate escalations effectively to internal stakeholders.
Follow established workflow processes to ensure accuracy and cleanliness of the Locumsmart platform.
Conduct user training and support for assigned facilities via live chat, video conference, and phone as needed.
Facilitate calls and meetings.
Advance assigned workflow responsibilities, problem-solve delays, and escalate them as needed.
Create development tickets for issues uncovered while following workflow processes.