Scheduling Analyst

HarmonyCares • Grand Rapids, MI

1d

About The Position

The Scheduling Analyst is a key role within HarmonyCares Medical Group. The position works with market leaders and the Lead Scheduler to develop strategies and action plans that optimize patient engagement. It evaluates and implements scheduling policies and protocols to support effective, efficient workflows. The Scheduling Analyst collaborates with medical assistants, patient care coordinators, providers, patients, and other support functions to prioritize patient visits, adhere to provider contact hours, and manage census.

Requirements

• At least 2 years of college and/or equivalent experience.
• At least 2 years of healthcare or customer service experience.
• Strong analytical and critical-thinking skills.
• Ability to move quickly to solve complex, real-time issues.
• Excellent written and verbal communication skills.
• Ability to think logically and process sequentially with detailed accuracy and efficiency.
• Intermediate computer skills and a strong foundation and working knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Outlook.

Nice To Haves

• Scheduling or logistics experience.
• Strong working knowledge of medical terminology, conditions, illnesses, and treatment practices.

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize use of the scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling.
• Escalate scheduling concerns and issues, both internally and externally.
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with the manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Benefits

• Health, dental, vision, disability, and life insurance
• 401(k) retirement plan with company match
• Tuition, professional license, and certification reimbursement
• Paid time off, holidays, and volunteer time
• Paid orientation and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed