Scheduling Analyst - Resource Management (Part Time, Overnights)

Nebraska Medicine•Omaha, NE

10d

About The Position

The Scheduling Analyst in the Resource Management Center collaborates with leaders to maximize resource efficiency across the end-to-end resource cycle, from schedule creation through resource placement. The role helps ensure the right person is in the right place at the right time, meets customer service needs by coordinating and adjusting staffing, and supports patient and employee satisfaction by providing guidance to team members, clinics, and other areas in a positive work environment. The analyst reviews Resource Management Center trends, including call volumes and patterns, staff productivity, attrition rates, and resource allocation. The position creates reports to support capacity planning and coordinates with other departments when outages require calls to be redirected.

Requirements

At least one year of experience in an office or call center environment.
High school education or equivalent.
Demonstrated analytical and problem-solving skills.
Ability to handle multiple assignments competently, accurately, and efficiently.

Nice To Haves

Two years of relevant scheduling experience.
Associate's or bachelor's degree.
Experience writing and updating reports.
Experience with Microsoft Office programs.

Responsibilities

Collaborate with leaders to maximize resource efficiency from schedule creation through resource placement.
Analyze Resource Management Center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation.
Coordinate and adjust staffing needs in a timely manner to meet customer service needs.
Create reports for capacity planning within the Resource Management Center.
Coordinate with other departments when outages occur and calls must be redirected.
Provide guidance to team members, clinics, and other areas while maintaining a positive work environment and supporting patient and employee satisfaction.