Scheduler - Outpatient Cardiology

Piedmont Healthcare•Douglasville, GA

About The Position

The Scheduler supports patient access at Piedmont Heart Institute Physicians by serving as a greeter, telephone operator, or general scheduler. The role creates a positive first impression by welcoming customers or answering the practice’s main telephone line, addressing callers’ questions when appropriate, and directing calls to the appropriate person. The Scheduler arranges clinic appointments and ancillary procedures, may schedule during checkout or in the Call Center, and provides coverage for other Front Office positions as requested by a supervisor or manager. Outstanding customer service is expected.

Requirements

High school diploma or GED required.
One year of experience as a customer service representative, scheduler, or in a closely related position required.

Nice To Haves

Customer service, scheduling, or physician practice experience in the healthcare industry is preferred.
NextGen experience is preferred.

Responsibilities

Serve as a greeter, operator, or general scheduler to support patient access.
Greet customers and/or answer the practice location’s main telephone line, providing a positive first impression.
Address callers’ questions immediately, as appropriate.
Triage calls to the appropriate Piedmont Heart Institute person.
Schedule clinic appointments and ancillary procedures.
May perform scheduling at checkout or in the Call Center.
Provide coverage for other Front Office positions as requested by a supervisor or manager.
Demonstrate outstanding customer service.