Scheduler - Outpatient Cardiology

Piedmont Healthcare Inc. • Douglasville, GA

23h

About The Position

The Scheduler supports patient access at Piedmont Heart Institute Physicians by serving as a greeter, answering the practice’s main telephone line, or performing general scheduling duties. The role creates a positive first impression, responds to callers’ questions as appropriate, and directs calls to the appropriate person. The Scheduler arranges clinic appointments and ancillary procedures, may schedule at check-out or in the Call Center, and provides coverage for other Front Office positions when requested by a supervisor or manager. Outstanding customer service is expected.

Requirements

• High school diploma or General Education Degree (GED).
• At least 1 year of experience as a customer service representative, scheduler, or in a closely related position; healthcare industry experience is preferred.

Nice To Haves

• Telephone, scheduling, and physician practice experience.
• NextGen experience.

Responsibilities

• Serve as a practice greeter and/or answer the main telephone line.
• Greet customers and answer telephone calls while providing a positive first impression.
• Address callers’ questions immediately, as appropriate.
• Triage calls to the appropriate Piedmont Heart Institute person.
• Schedule clinic appointments and ancillary procedures.
• Perform scheduling at check-out or in the Call Center, as needed.
• Provide coverage for other Front Office positions when requested by a supervisor or manager.
• Demonstrate outstanding customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED