Scheduler - Outpatient Cardiology

Piedmont Healthcare • Marietta, GA

1d

About The Position

The Scheduler supports patient access at Piedmont Heart Institute Physicians by serving as a greeter, telephone operator, or general scheduler. The role may include greeting customers at the practice and/or answering its main telephone line, creating a positive first impression, responding to callers’ questions as appropriate, and directing calls to the appropriate person. The Scheduler arranges clinic appointments and ancillary procedures, may schedule appointments at checkout or in the Call Center, and provides coverage for other Front Office positions when requested by a supervisor or manager. Outstanding customer service is expected.

Requirements

• High school diploma or General Education Degree (GED).
• One year of experience as a customer service representative, scheduler, or in a closely related position.

Nice To Haves

• Telephone, scheduling, and physician practice experience, preferably in the healthcare industry.
• NextGen experience.

Responsibilities

• Support patient access as a greeter, operator, or general scheduler.
• Greet customers in the practice and/or answer the practice location’s main telephone line.
• Provide a positive first impression of PHI.
• Address callers’ questions as appropriate.
• Triage calls to the appropriate PHI person.
• Schedule clinic appointments and ancillary procedures.
• May perform scheduling at checkout or in the Call Center.
• Provide coverage for other Front Office positions as requested by the supervisor or manager.
• Demonstrate outstanding customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED