Scheduler - Outpatient Cardiology

Piedmont Healthcare Inc. • Marietta, GA

2d

About The Position

The Scheduler supports patient access at Piedmont Heart Institute Physicians by serving as a greeter, telephone operator, or general scheduler. The role provides a positive first impression by welcoming customers and/or answering the practice’s main telephone line, responding to callers’ questions as appropriate, and directing calls to the appropriate person. The Scheduler books clinic appointments and ancillary procedures and may schedule appointments at checkout or in the Call Center. The position also provides coverage for other Front Office roles as requested by a supervisor or manager and demonstrates outstanding customer service.

Requirements

• High school diploma or General Education Degree (GED).
• At least 1 year of experience as a customer service representative, scheduler, or in a closely related position; healthcare industry experience is preferred.

Nice To Haves

• Telephone, scheduling, and physician practice experience.
• NextGen experience.

Responsibilities

• Support patient access as a greeter, operator, or general scheduler.
• Greet customers and/or answer the practice location’s main telephone line, providing a positive first impression.
• Address callers’ questions as appropriate.
• Triage calls to the appropriate person.
• Schedule clinic appointments and ancillary procedures.
• Perform scheduling at checkout or in the Call Center as needed.
• Provide coverage for other Front Office positions as requested by a supervisor or manager.
• Demonstrate outstanding customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED