Scheduler - Outpatient Cardiology, PRN

Piedmont Healthcare Inc. • Atlanta, GA

1d

About The Position

The Scheduler supports patient access at Piedmont Heart Institute Physicians by serving as a greeter, telephone operator, or general scheduler. The role may greet patients in the practice and/or answer the practice location’s main telephone line, creating a positive first impression and addressing callers’ questions as appropriate. The Scheduler triages calls to the appropriate person, schedules clinic appointments and ancillary procedures, and may schedule appointments at check-out or in the Call Center. The role also provides coverage for other Front Office positions as requested by a supervisor or manager and demonstrates outstanding customer service.

Requirements

• High school diploma or GED.
• One year of experience as a customer service representative, scheduler, or in a closely related position; healthcare industry experience is preferred.

Nice To Haves

• Telephone, scheduling, and physician practice experience.
• NextGen experience.

Responsibilities

• Support patient access as a greeter, operator, or general scheduler.
• Greet customers in the practice and/or answer the practice location’s main telephone line.
• Provide a positive first impression of PHI.
• Address callers’ questions as appropriate.
• Triage calls to the appropriate PHI person.
• Schedule clinic appointments and ancillary procedures.
• Provide scheduling support at check-out or in the Call Center as needed.
• Cover other Front Office positions as requested by a supervisor or manager.
• Demonstrate outstanding customer service.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED