Scheduler - Outpatient Cardiology

Piedmont Healthcare Inc.•Atlanta, GA

23h

About The Position

The Scheduler supports patient access at Piedmont Heart Institute Physicians by serving as a greeter, telephone operator, or general scheduler. The role may involve greeting customers at the practice, answering the practice’s main telephone line, and creating a positive first impression. The Scheduler addresses callers’ questions when appropriate, routes calls to the appropriate person, and schedules clinic appointments and ancillary procedures. The position may also support scheduling at check-out or in the Call Center and provides coverage for other Front Office positions as requested by a supervisor or manager. Outstanding customer service is expected.

Requirements

High school diploma or General Education Degree (GED) required.
One year of experience as a customer service representative, scheduler, or closely related position required; healthcare industry experience is preferred.

Nice To Haves

Telephone, scheduling, and physician practice experience preferred.
NextGen experience preferred.

Responsibilities

Serve as a greeter, telephone operator, or general scheduler to support patient access.
Greet customers at the practice and/or answer the practice location’s main telephone line.
Provide a positive first impression of PHI.
Address callers’ questions immediately, as appropriate.
Triage calls to the appropriate PHI person.
Schedule clinic appointments and ancillary procedures.
May perform scheduling duties at check-out or in the Call Center.
Provide coverage for other Front Office positions as requested by the supervisor or manager.
Demonstrate outstanding customer service.