Scheduler (Bilingual Chinese)
About The Position
Astrana Health is seeking a detail-oriented, bilingual Scheduler for its Clinic Operations department. The Scheduler coordinates patient appointments, manages communication with patients and providers, and supports daily departmental operations. Mandarin fluency is required; additional language skills are a plus. The role is intended for an organized, proactive, patient-focused person who delivers excellent service in a healthcare setting. This is a full-time, in-person position at 9700 Flair Drive, El Monte, California. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., plus every other Saturday from 9:00 a.m. to 1:00 p.m. The stated target compensation range is $20.00–$22.00 per hour. Astrana Health’s values are putting patients first; empowering entrepreneurial provider and care teams; operating with integrity and excellence; being innovative; and working as one team. The employer is an Equal Employment Opportunity and Affirmative Action employer and states that employment decisions are based on qualifications, merit, and business need. Applicants who need disability-related assistance with applying may email [email protected] to request an accommodation. The job description is not an employment agreement and may change as employer needs and job requirements change.
Requirements
- Fluency in Mandarin and/or Cantonese is required.
- Strong communication and interpersonal skills.
- Excellent time management and multitasking abilities.
- Dependable, team-oriented, and patient-focused.
Nice To Haves
- Prior experience in a medical or radiology office is preferred.
- Familiarity with insurance verification and scheduling systems.
- Additional language skills are a plus.
- Experience verifying insurance and navigating different health plans.
- Enjoyment of interacting with patients and ensuring they feel informed and cared for.
- Ability to communicate effectively with clinical and administrative teams.
Responsibilities
- Answer phone calls promptly and transfer callers to the appropriate department.
- Schedule radiology procedures and exams and provide patients with preparation instructions.
- Review and confirm referring provider orders and insurance authorizations.
- Contact patients and physician offices to confirm appointments and provide exam preparation details.
- Verify insurance coverage as needed.
- Monitor and respond to incoming faxes from referring providers.
- Fax reports to requesting physician offices.
- Provide interpretation or translation as needed.
- Assist other departments with obtaining medical history or insurance information.
- Contact IPAs or insurance providers to initiate authorization requests as directed.
- Request prior imaging records from outside facilities when necessary.
- Cross-train and support front desk operations as needed.
- Complete other administrative duties as assigned by supervisors or managers.
- Participate in monthly office meetings.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
