Bilingual Scheduler

Townsen Memorial Hospital•Humble, TX

11d

About The Position

Townsen Memorial Imaging in Humble is seeking a full-time Bilingual Scheduler to coordinate patient appointments and maintain clear, proactive communication with new and existing patients through inbound and outbound calls or email. The Scheduler helps patients move through appointments efficiently, supports authorization and insurance-related processes, and ensures patient records, forms, and documentation are accurate and complete. Employment is contingent upon successfully completing a background check and drug screening. Compensation will be determined based on the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data.

Requirements

High school diploma or GED.
One year of experience in a medical facility.
Basic Life Support (BLS) certification.
Knowledge of in-network and out-of-network insurance and patient financial responsibilities.
Familiarity with ICD-10 and CPT codes and medical procedures.
Ability to review and comprehend patient medical documentation.
Ability to independently identify and understand medical necessity requirements.
Strong task management and organizational skills, including the ability to complete tasks in a timely manner.
Detail-oriented, with accuracy and thoroughness in all tasks.
Ability to work independently and collaboratively as part of a team.
Adaptability and flexibility in a dynamic work environment.
Effective written and verbal communication skills.

Responsibilities

Determine patient co-payments and calculate co-insurance and deductibles.
Enter accurate insurance information, including co-payments and deductibles, into patient records.
Prioritize incoming authorization requests based on urgency.
Initiate and assist with appeals for denied authorizations.
Communicate with patients, healthcare providers, and relevant parties regarding procedures.
Follow up to ensure all necessary documentation is obtained and complete.
Schedule and reschedule patient follow-ups and procedures as needed.
Provide patients with essential information and instructions before their procedure date.
Send prescriptions to pharmacies via fax or email.
Ensure patients move through scheduled appointments efficiently.
Answer phone calls and respond to patient inquiries.
Update and maintain accurate patient information in the database.
Submit patient information to the verification department for pre-authorization.
Ensure all patient forms and documentation are complete and accurate.
Perform other related tasks as needed.