Bilingual Transportation Scheduler

Suvida Healthcare

2d

About The Position

The Transportation Scheduler works in partnership with the Dispatch Coordinator to ensure timely and accurate processing of trip schedules on a real-time or near-real-time basis. The role also serves as backup to the Dispatch Coordinator as needed and supports next-day trip preparation, including batching trips, matching trips with driver availability, and reviewing and rearranging schedules based on gaps in driver shifts and schedules. The work involves frequent communication with peers, clinic coworkers, and drivers to help ensure patients receive the best service possible. Success in the role requires excellent computer skills and above-average people skills.

Available schedules are Monday through Friday, 9:00 a.m. to 6:00 p.m. Central Time, or Monday through Friday, 10:00 a.m. to 7:00 p.m. Central Time. Department operating hours are Monday through Friday, 6:00 a.m. to 7:00 p.m. Central Time. Work hours may occasionally be adjusted due to business needs, with proper notice.

Requirements

• High school diploma or equivalent required.
• Fluent oral Spanish and English skills.
• Strong English reading and writing skills.
• At least 1 year of customer service experience required.
• At least 1 year of transit experience with computerized scheduling or dispatching required.
• Ability to remain focused and address rapid-fire questions and issues in an orderly, timely, and accurate manner.
• Demonstrated critical-thinking skills to resolve issues under pressure.
• Ability to monitor and respond to alerts on multiple platforms or applications simultaneously.
• Highly organized and detail-oriented.
• Excellent interpersonal skills and a service attitude.
• Team player with strong personal accountability and a sense of urgency.
• Ability to work independently, maintain excellence in service, and take initiative.
• Effective problem-solving skills.
• Flexibility to adjust work schedule with proper notice.

Nice To Haves

• One year of college preferred.
• Customer service experience in the healthcare industry preferred.
• Experience in commercial transportation or with a ride management system preferred.

Responsibilities

• Manage trip assignments and trip completions in real time or near real time through an electronic ride system, including rideshare vendors.
• Communicate continuously with coworkers to verify patient pickups and drop-offs.
• Perform daily quality checks on upcoming trips.
• Assist with next-day preparations, including running batch jobs and reviewing and adjusting trip assignments and/or drivers’ schedules.
• Address patient complaints using established protocols.
• Serve as backup to the Dispatch Coordinator as needed.
• Batch trips, match trips with driver availability, and review and rearrange trips based on gaps in driver shifts and schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED