Transportation Scheduler

Advanced Behavioral Health, Inc•Middletown, CT

3d•$43,680 - $43,680•Remote

About The Position

The Transportation Scheduler is a customer service role supporting the School of Origin Transportation Program. The position schedules and dispatches drivers for required student transports using the Route Genie app, handles urgent and non-urgent calls while operating telephone and computer systems, and coordinates emergency pickups and drop-offs as needed. The scheduler must adapt to last-minute changes, work with transportation providers, and build strong provider relationships to help reduce the stress of schedule changes. The role represents ABH® professionally and follows its best practices, guidelines, policies, and procedures. The position is remote after an initial two months of onsite training at the Middletown office. The stated work schedule is 7:30 a.m. to 3:30 p.m., with flexibility to work other hours as needed.

Requirements

High school diploma or GED.
At least 2 years of experience in customer service, data entry, and tracking software systems.
Exceptional communication skills and a consistently strong customer-service attitude.
Strong data-entry and computer skills, including Microsoft Excel, Word, and Outlook, and dispatch software.
Knowledge of grammar and punctuation.
Ability to learn and master transportation scheduling software.
Ability to work in a fast-paced environment, respond quickly to schedule changes, and meet critical daily deadlines with confidence and a positive attitude.
Accuracy and attention to detail.
Ability to work in high-pressure situations.
Exceptional time-management and organizational skills.
Demonstrated ability to work with minimal supervision.
Ability to manage multiple tasks and meet deadlines.
Strong written and verbal communication skills.

Responsibilities

Receive last-minute schedule changes from DCF, providers, or parents and make applicable routing changes in Route Genie tracking software.
Work with the Transportation Manager to address service issues.
Maintain logs of calls, transportation cancellations, and no-shows, and enter data into spreadsheets and databases as needed.
Process routing and dispatching activities and assign drivers to routes.
Contact drivers to alert them to time-sensitive schedule changes when needed.
Answer questions and concerns regarding transportation issues.
Learn and master the Route Genie scheduling software system.
Enter new student transportation paperwork.
Log reports on all activities occurring during the shift.
Process same-day and ongoing change requests and student build-outs.
Maintain student schedules using school calendars and student referrals.
Attend annual Conflict of Interest training.
Perform other duties as assigned.