Patient Registrar/medical Receptionist

Aston Carter • Los Angeles, CA

1d • $25 - $26 • Onsite

About The Position

The Scheduler coordinates surgical and clinic scheduling for a busy medical practice, helping ensure patients receive timely, well-organized care before, during, and after surgery. The position manages complex administrative workflows, supports physicians and clinical staff, and liaises with patients, providers, billing teams, and external partners in a high-volume environment.

This is a contract position based on-site in Los Angeles, California. It is a day-shift role with typical hours of 8:00 a.m. to 5:00 p.m. The Scheduler works primarily in an office and clinic setting, using electronic health records, computers, phones, and standard office equipment, and collaborates closely with clinical and administrative teams. The environment is fast-paced and patient-focused, requiring professionalism, confidentiality, and a neat, professional appearance. The assignment may be renewed based on performance and practice needs.

Requirements

• High school diploma or GED.
• Approximately 3 years of experience working with a large medical group practice.
• Demonstrated surgery scheduling experience in a high-volume medical setting.
• Strong knowledge of medical insurance, including HMO, PPO, and POS plans.
• Experience with workers compensation cases and related protocols.
• Proficiency in medical office operations, including scheduling, documentation, and coordination with clinical staff.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong customer service and clear, professional communication with patients, physicians, and staff.
• Problem-solving ability to troubleshoot scheduling and practice issues and implement effective solutions.
• Ability to work in a team-based environment and coordinate with multiple departments.

Nice To Haves

• Bachelor’s degree preferred but not required.
• Epic electronic health record experience strongly preferred.
• Familiarity with credentialing processes and maintaining physician licensure and privileges.
• Experience supporting med-legal cases and coordinating with adjusters and nurse case managers.
• Comfort developing and distributing patient education materials in collaboration with physicians.
• Experience coordinating physician involvement with external organizations, professional teams, teaching roles, or speaking engagements.
• Strong written communication skills for correspondence, forms, and documentation.
• Organizational skills for managing work queues, calendars, and competing priorities in a dynamic environment.

Responsibilities

• Coordinate surgery scheduling, including verifying insurance, scheduling pre- and post-operative appointments, obtaining health clearances and surgery authorizations, and scheduling surgical assistants.
• Ensure required pre-operative studies are scheduled and completed before surgery.
• Complete physician referrals in Epic according to practice protocols and work-queue tasks.
• Schedule appointments, triage incoming calls, respond to patient questions and concerns, and escalate complaints to a supervisor when appropriate.
• Coordinate daily physician practice operations with medical assistants and other staff to support clinic flow.
• Troubleshoot patient and physician issues, identify root causes, and take appropriate action to resolve them.
• Handle physician correspondence, forms, authorization requests, and transcription needs as required.
• Support med-legal and workers compensation cases by coordinating with adjusters and nurse case managers, submitting authorization requests, and following up on status and documentation.
• Complete physician credentialing at facilities as needed, update curricula vitae, and ensure medical staff privileges, state licenses, and DEA credentials remain current.
• Monitor practice workflow, assist with work assignments, and recommend process improvements.
• Liaise with other departments to coordinate care, resolve operational issues, and support collaboration.
• Provide information, documentation, and operational insight for meetings and audits.
• Coordinate mentoring opportunities for physicians with fellows, students, and other learners, including schedules and logistics.
• Collaborate with billing and health information services on chart audits and documentation reviews.
• Submit surgical reports and daily clinic charges promptly to billing.
• Work with billing to facilitate appropriate financial arrangements for individual patients.
• Communicate with patients on behalf of physicians about surgery-related concerns and provide timely updates.
• Give patients detailed surgical scheduling information, coordinate resources, and support them before, during, and after procedures.
• Distribute physician-directed health education materials and develop patient-facing pre- and post-surgery materials and correspondence with physicians.
• Coordinate schedules and logistics for physician outside services, including professional and collegiate team coverage, teaching commitments, and speaking engagements.
• Coordinate care logistics for VIPs and patients with special needs, maintaining discretion and high service standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave (eligibility and terms apply)

What This Job Offers

• Education Level: High school or GED