Scheduler- Behavioral Health

Duly Health and Care • Romeoville, IL

26d • $16 - $25 • Onsite

About The Position

The Scheduler – Behavioral Health coordinates scheduling and related administrative processes for procedures and surgeries. The role serves as a point of contact for patients, internal staff, and external inquiries, and works with physicians, facilities, referral coordinators, billing staff, and scheduling colleagues. This is a full-time position of 40 hours per week in Romeoville, Illinois, with Monday–Friday hours that vary and travel as needed.

Requirements

• High school diploma or GED.
• At least 2 years of prior surgery scheduling, telephone, computer, and customer service experience.
• Knowledge of medical terminology and effective verbal and written communication.
• Knowledge of CPT and ICD-9 coding.
• Knowledge of the referral process.
• Ability to learn new computer programs.
• Professional conduct toward customers, physicians, and coworkers.
• Ability to multitask and prioritize.
• Time management skills.

Responsibilities

• Greet patients in a friendly manner by phone or in person.
• Develop and maintain effective working relationships with internal physicians and facility scheduling staff.
• Verify patients’ personal and insurance information and coordinate pre-op testing according to insurance requirements.
• Serve as the single point of contact for internal staff and external inquiries about scheduled procedures.
• Schedule or reschedule pre-op lab work and other testing before procedures and surgeries when necessary.
• Contact patients to confirm procedures or surgeries.
• Explain and verify patient preparation instructions, routing questions to a nurse when appropriate.
• Prepare essential paperwork for the referral coordinator and facilities.
• Verify physicians’ daily schedules and print and distribute them to appropriate personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure procedures are charged.
• Cover or fill in for coworkers as needed.
• Track case volume and direct cases to facilities as instructed by the management team.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED