Lead Scheduler, Day Shift, Surgical Services
About The Position
Shady Grove Medical Center is seeking an experienced Scheduler Lead for its Surgical Services Department. The role supports the call center by monitoring operations, scheduling patients during periods of high call volume, and providing subject-matter expertise for onboarding, training, and coaching. The Scheduler Lead also develops training materials, assists Care Navigation with patient scheduling, reviews scheduler productivity reports, and audits call center interactions and patient documentation. This is a full-time, 40-hour-per-week role with a typical schedule of 7:00 a.m. to 3:30 p.m., Monday through Friday, on a rotating day shift. Weekend work is not required; holiday work is required on a rotation in accordance with the company holiday calendar. The position is non-exempt and offers a pay range of $22.58 to $32.18.
Requirements
- High school diploma or GED.
- 4–5 years of customer service experience.
- 2–3 years of previous scheduling experience.
Nice To Haves
- Associate degree or two-year degree.
- 1–2 years of senior scheduling experience.
Responsibilities
- Evaluate real-time monitoring of the call center.
- Answer calls and schedule patients when call volume is high.
- Serve as the subject-matter expert for new-hire onboarding and training and for coaching existing employees.
- Develop and maintain training materials as the subject-matter expert.
- Assist Care Navigation with scheduling patients.
- Review and complete scheduler productivity reports.
- Audit call center interactions in Live Vox and patient documentation in ECW.
Benefits
- Work-life balance through nonrotating shifts.
- Recognition and rewards for professional expertise.
- Free employee parking.
- Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
- Employer-paid short- and long-term disability insurance.
- Basic life insurance and AD&D.
- Short-term disability buy-up option.
- Paid time off.
- Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
- Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
- Subsidized childcare at participating childcare centers.
- Tuition reimbursement.
- Employee Assistance Program support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
