Scheduler I - FPG Centralized Access Center (Sarsota - University Parkway)

Sarasota Memorial Health Care System • Sarasota, FL

6d • Onsite

About The Position

The Scheduler I provides centralized appointment scheduling support for FPG medical practices. The role interviews and schedules patients for outpatient services, including preregistration, and coordinates schedules to support patient and physician satisfaction across the institution. The Scheduler connects patients with the appropriate provider, specialty, location, and appointment type.

The Scheduler communicates patient instructions and directions, physician order requirements, and authorization, pre-certification, and referral requirements to patients, physician office staff, and other SMHCS personnel. The role maintains scheduling and preregistration accuracy according to department standards, creates estimates of patient financial responsibility, and collects co-insurance, co-payments, and deductibles as indicated. The Scheduler initiates processes to ensure patients meet hospital financial policies and guidelines for services and transfers complex situations to appropriate departments.

The position is located at the FPG Centralized Access Center, 6230 University Parkway, Suite 102, Sarsota, FL 34240. The schedule is Monday through Friday, 8:00 AM to 4:30 PM. Individuals providing care to vulnerable populations must undergo background screening through the Florida Care Provider Background Screening Clearinghouse.

Requirements

• Minimum of one year of customer service, general administrative, or healthcare experience.
• High school diploma, GED, or certificate.
• Undergo background screening through the Florida Care Provider Background Screening Clearinghouse if providing care to vulnerable populations.

Nice To Haves

• Ability to analyze problems and offer solutions.
• Ability to work in a call center environment.
• Effective communication skills, including the ability to handle difficult customer situations.
• General knowledge of medical insurance and terminology.
• Knowledge of ICD-9/ICD-10 coding and current CPT coding.

Responsibilities

• Interview and schedule patients for outpatient services, including preregistration.
• Coordinate patient schedules to support patient and physician satisfaction across the institution.
• Connect patients with the appropriate provider, specialty, location, and appointment type.
• Communicate patient instructions and directions, physician order requirements, and authorization, pre-certification, and referral requirements to patients, physician office staff, and other SMHCS personnel.
• Maintain scheduling and preregistration accuracy according to department standards.
• Create estimates of patient financial responsibility and collect co-insurance, co-payments, and deductibles as indicated.
• Initiate processes to ensure patients meet hospital financial policies and guidelines for services.
• Transfer complex situations to appropriate departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED