Scheduler I (Monday to Friday 7:00am to 4:00pm)

Crown World•Irvine, CA

About The Position

The Scheduler I provides administrative and production-flow support, including verifying and scheduling shipping dates, scanning cases, and serving as a liaison to other departments. The role communicates with dental offices by phone or email, using established scripts or templates, to advise customers about shipping-date changes and verify case information. It updates case boxes and applicable work-order, case-tracking, and customer-management systems. The Scheduler I creates modeless case pans, coordinates with the digital team for model printing, monitors production and rush-case flow, and schedules new shipping dates when needed. The position tracks case locations and status on the production floor, ensures cases contain required RX photos, prints prescriptions and RX photos as needed, and assigns cases to Dental Technicians through DL Touch. It also communicates important production updates to the next shift and management, monitors the Outlook inbox, and performs other related duties as directed by management.

Requirements

High school diploma or equivalent.
Six months to one year of call center experience.

Responsibilities

Provide administrative support, including verifying and scheduling shipping dates, scanning cases, and serving as a liaison to other departments.
Contact dental offices by phone or email using established scripts or templates to advise customers of shipping-date changes and verify case information.
Update case boxes and applicable work-order, case-tracking, and customer-management systems to reflect shipping-date changes.
Create modeless case pans and coordinate with the digital team for model printing.
Monitor production flow and the effects of production issues on shipping dates; schedule new shipping dates as necessary.
Monitor rush-case flow and coordinate with Management and Call Center staff to help ensure cases with impending ship dates are completed on time.
Inform the next work-shift team and the necessary management team of important production updates.
Ensure cases contain RX photos; print RX photos and locate cases to combine materials when needed.
Use GO Location Scan to track case locations and status on the production floor.
Print or reprint prescriptions from the work-order or case-tracking system as necessary.
Scan cases in a timely manner to update location tracking as cases move to different locations.
Assign cases to Dental Technicians through DL Touch.
Monitor the Outlook email inbox.
Perform other related duties and projects as business needs require and as directed by management.