About The Position
STG Logistics is a provider of managed and extended port-to-door outsourcing services, combining its people, technology, nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to serve customers’ supply chains. The Customer Service Manager is responsible for planning and forecasting for all customers and monitoring site activity to ensure excellent customer service. The role also leads and coaches a team, supports operational excellence and continuous improvement, and reviews billing practices to promote financial health and maximize margin. The schedule is Friday through Monday, 7:00 AM to 5:00 PM. The work environment usually has low to moderate noise; the employee is rarely exposed to fumes or airborne particles, or toxic or caustic chemicals. Reasonable accommodations may enable individuals with disabilities to perform the essential functions of the job.
Requirements
- Bachelor’s degree or equivalent related work or military experience.
- Three years of experience in related logistics or transportation.
- Ability to communicate with credibility and build customer relationships.
- Advanced Excel skills and ability to learn required software.
Responsibilities
- Plan and forecast for all customers.
- Monitor site activity while ensuring excellent customer service.
- Become the subject matter expert for Rail Optimizer software; troubleshoot, monitor board execution, and manage the Final Inspection board to support timely and accurate customer invoicing.
- Lead and coach a team to a high level of performance.
- Monitor procedures and identify opportunities for continuous improvement.
- Recommend best practices to improve operational excellence and encourage colleagues to share process-improvement ideas.
- Review billing practices, support financial health, and recommend improvements to maximize margin.
- Approve colleagues’ time and attendance requests.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
