Scheduler I (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental•Irvine, CA

About The Position

The Scheduler I provides administrative and production-flow support by verifying and scheduling shipping dates, scanning cases, and serving as a liaison to other departments. The role communicates with dental offices by phone or email, using established scripts or templates to share shipping-date changes and verify case information. It maintains case boxes and relevant work-order, case-tracking, and customer-management systems, and coordinates with the digital team on model printing. The Scheduler I monitors production and rush-case flow, adjusts shipping dates as needed, and works with Management and Call Center staff to help ensure rush cases are completed on time. The position also tracks case locations and status on the production floor, handles prescriptions and RX photos, assigns cases to Dental Technicians through DL Touch, monitors an Outlook inbox, and provides important production updates to the next work shift and relevant management team. Other related duties and projects may be assigned by management as business needs require.

Requirements

High school diploma or equivalent.
Six months to one year of call center experience.

Responsibilities

Provide administrative support, including verifying and/or scheduling shipping dates, scanning cases, and serving as a liaison to other departments.
Communicate with dental offices by phone or email, using established scripts or templates, to advise Customers of shipping-date changes and/or verify case information.
Update case boxes, the applicable work-order/case-tracking system (such as DL+), and the applicable customer-management system to reflect shipping-date changes.
Create modeless case pans and coordinate with the digital team for model printing.
Monitor production flow, understand how production issues affect shipping dates, and schedule new shipping dates as necessary.
Monitor rush-case flow and coordinate with Management and Call Center staff to help ensure cases with impending ship dates are completed on time.
Inform the next work-shift team and relevant management team of important production updates.
Ensure cases contain RX photos; print RX photos and locate cases to combine materials when needed.
Use GO Location Scan to track case location and status on the production floor.
Print or reprint prescriptions from the work-order/case-tracking system as necessary.
Scan cases promptly to update location tracking as they move to different locations.
Assign cases to Dental Technicians through DL Touch.
Monitor the Outlook email inbox.
Perform other related duties and projects as business needs require at the direction of management.