Scheduler I, Central Scheduling, Part Time, Days, Morristown, NJ

Atlantic Health System•Morristown, NJ

21d

About The Position

The Scheduler I handles a high volume of patient and provider inquiries and requests related to scheduling outpatient diagnostic imaging, physician referrals and appointments, and general department information across Atlantic Health locations. The role supports patient access by scheduling services, verifying insurance eligibility, obtaining pre-authorizations, screening for financial assistance, creating estimates, collecting pre-service payments, and accurately collecting patient registration information. It also ensures referral and order information is accurately transcribed and scanned into the patient’s electronic medical record, and follows up with payers for determinations, escalating issues as needed. The Scheduler I manages flexible assignments according to daily priorities, established metrics, and guidelines. This position handles requests through phone, SMS, web, fax, and electronic work queues; registers patients; schedules, cancels, and reschedules appointments; and records special patient needs. It completes demographic and insurance details and required documents, maintains patient account information in Epic work queues, coordinates with patients and physician practices to resolve missing information, and explains insurance participation, financial responsibility, and service-time policies. The role also promotes patient portal use, responds to customer needs, supports revenue-cycle policies and patient-experience goals, meets productivity and quality expectations, reports errors, escalates cases, maintains knowledge of insurance requirements, and completes required training and staff meetings.

Requirements

0–3 years of prior experience.
High school diploma or equivalent.
All legally or reasonably expected certifications needed for the function and level.

Nice To Haves

Associate or bachelor’s degree.
Call center experience, preferably in a radiology imaging location.
Experience as a scheduler, practice office assistant, or patient access representative.
Electronic medical record experience, preferably Epic.

Responsibilities

Handle incoming phone calls, SMS requests, electronic web requests, faxed requests, and electronic work queue items; register patients and schedule appointments across Atlantic Health System locations.
Place outbound calls and assist with appointment cancellations and rescheduling.
Accurately and promptly complete inbound scheduling requests.
Record special patient needs, such as accommodations, exam protocols, or interpreter requirements.
Promote patient portal use and connect patients with registration resources when applicable.
Ensure patients know about upcoming appointments at the time of scheduling.
Complete patient face sheets with demographic and insurance information and necessary forms or documents.
Maintain and update patient accounts for medical and financial eligibility using Epic work queues.
Obtain necessary billing, insurance, demographic, and authorization information from patients or insurance representatives.
Coordinate with patients and physician practices to obtain missing information or communicate appointment status and amounts due.
Perform real-time insurance verification and interpret responses; communicate participation, financial responsibility, and time-of-service policies.
Collect pre-service financial responsibility for upcoming services.
Transcribe and scan exam referrals and orders into the patient’s electronic medical record.
Follow up with payers for insurance verification determinations and escalate when necessary to secure pre-service approval.
Solicit customer feedback and provide timely responses to internal and external customer needs.
Support revenue-cycle policies, practices, and goals related to patient experience and quality outcomes.
Meet individual productivity and quality expectations.
Escalate cases as appropriate and report system errors to the direct supervisor to support education and coaching.
Maintain knowledge of insurance requirements.
Complete required training and participate in staff meetings and in-services.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability, with options to supplement.
403(b) retirement plan with employer match and additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement support, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee Assistance Program (EAP).
Fertility benefits and Healthy Pregnancy Program.
Flexible spending and commuter accounts.
Pet, home and auto, identity theft, and legal insurance.