Scheduler I, Full Time, Days, 10am-6pm, Central Scheduling, Morristown, NJ

Atlantic Health System•Morristown, NJ

About The Position

The Scheduler I supports patient access by handling a high volume of inquiries and requests from patients and providers for diagnostic outpatient imaging scheduling, physician referrals and appointments, and general department information across Atlantic Health locations. The role schedules services, verifies insurance eligibility, obtains pre-authorizations, screens for financial assistance, creates estimates, collects applicable payments, and accurately captures patient registration information. The Scheduler I also ensures exam referrals and orders are accurately transcribed and scanned into the patient’s electronic medical record, follows up with payers for insurance determinations, and escalates issues as needed to secure pre-service approval. The role manages flexible assignments according to daily priorities and established metrics and guidelines, while supporting patient experience, quality outcomes, and revenue cycle goals.

Requirements

0–3 years of prior experience.
High school diploma or equivalent.
All legally or reasonably expected certifications required for the function and level.
Computer proficiency and a required typing speed of 35 words per minute.
Positive attitude and excellent customer service and interpersonal skills appropriate to the job.
Ability to work in a team environment requiring quick turnaround and quality output.
Understanding of patient registration and scheduling functions.
Understanding of basic healthcare billing.
Clear and concise oral and written communication skills.
Ability or experience working in a high-call-volume environment.

Nice To Haves

Associate or bachelor’s degree.
Call center experience, preferably in a radiology imaging location.
Applicable experience as a scheduler, practice office assistant, or patient access representative.
Electronic medical record experience, preferably Epic.
Knowledge of medical terminology and insurance processes.

Responsibilities

Handle incoming phone calls, SMS requests, electronic web requests, and fax or electronic work-queue requests; perform patient registration and scheduling, and place outbound calls for appointments across Atlantic Health System locations.
Complete inbound scheduling requests accurately and in a timely manner in a high-volume, fast-paced call environment.
Identify and record special patient needs, including accommodations, exam protocols, and interpreter requirements.
Promote patient portal use and connect patients with registration resources when appropriate.
Ensure patients know about upcoming appointments; assist with cancellations and rescheduling.
Complete the patient face sheet during scheduling with necessary demographic and insurance information and required forms or documents to expedite check-in.
Maintain and update patient accounts for medical and financial eligibility using Epic work queues, including obtaining billing, insurance, and demographic information and necessary authorizations.
Coordinate with patients and physician practices to obtain missing information or communicate appointment status and amounts due.
Perform real-time insurance verification and interpret responses; communicate insurance participation, financial responsibility, and time-of-service policies to patients.
Collect pre-service financial responsibility for upcoming services.
Follow up with payers on insurance verification and approval determinations and escalate cases when appropriate.
Accurately transcribe and scan exam referrals and orders into the patient’s EMR.
Solicit customer feedback and respond proactively and promptly to internal and external customer needs.
Support revenue cycle policies, practices, and goals related to patient experience and quality outcomes.
Meet individual productivity and quality expectations.
Report system errors and mistakes to the direct supervisor and escalate cases as appropriate.
Maintain knowledge of insurance requirements.
Complete required training and participate in staff meetings and in-services.
Accomplish flexible work assignments according to daily priorities, metrics, and guidelines.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability, with options to supplement.
403(b) retirement plan with employer match and additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee assistance program.
Fertility benefits and healthy pregnancy program.
Flexible spending and commuter accounts.
Pet, home and auto, identity theft, and legal insurance.