Scheduler I, Central Scheduling, Full Time, Days, 10am-6pm, Morristown, NJ

Atlantic Health System•Morristown, NJ

10d

About The Position

The Scheduler I supports patient access and care by handling a high volume of inquiries and requests from patients and providers for diagnostic outpatient imaging services, physician referrals and appointments, and general department information across Atlantic Health locations. The role schedules services, verifies insurance eligibility, obtains pre-authorizations, screens for financial assistance, creates estimates, collects payments, and accurately captures patient registration data. It also transcribes and scans exam referrals and orders into the patient's electronic medical record and follows up with payers on verification decisions, escalating cases as needed to secure pre-service approval. The Scheduler I works flexibly according to daily priorities and established metrics and guidelines. The position involves phone, SMS, web, fax, and electronic work-queue requests; patient registration and appointment scheduling; maintaining medical and financial eligibility information in Epic; and coordinating with patients, providers, and insurance representatives to obtain missing information and communicate appointment status and costs. The role promotes patient portal use, supports patient experience and revenue-cycle goals, and meets productivity and quality expectations.

Requirements

0–3 years of prior experience.
High school diploma or equivalent.
All legally or reasonably expected certifications needed for the function and level.

Nice To Haves

Associate or bachelor's degree.
Call center experience, preferably in a radiology imaging location.
Experience as a scheduler, practice office assistant, or patient access representative.
Electronic medical record experience, preferably EPIC.

Responsibilities

Handle incoming phone calls, SMS requests, electronic web requests, and fax or electronic work-queue scheduling requests; place outbound calls, register patients, and schedule appointments across Atlantic Health System locations.
Accurately and promptly complete inbound scheduling requests.
Record special patient needs, such as accommodations, exam protocols, or interpreter requirements.
Promote patient portal usage and connect patients with registration resources when applicable.
Inform patients of upcoming appointments at scheduling and assist with cancellations and rescheduling.
Complete the patient's face sheet with required demographic and insurance information and forms or documents to help expedite check-in.
Maintain and update patient accounts for medical and financial eligibility using Epic work queues, including obtaining billing, insurance, and demographic information and necessary authorizations.
Coordinate with patients and physician practices to obtain missing information or communicate appointment status and amounts due.
Perform real-time insurance verification and interpret responses; explain insurance participation, financial responsibility, and time-of-service policies to patients.
Collect pre-service financial responsibility for upcoming services.
Proactively solicit customer feedback and respond promptly to internal and external customer needs and requests.
Support revenue-cycle policies, practices, and goals related to patient experience and quality outcomes.
Meet individual productivity and quality expectations; escalate cases appropriately and report system errors or mistakes to the direct supervisor.
Maintain knowledge of insurance requirements.
Complete required training and participate in staff meetings and in-services.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability, with options to supplement.
403(b) retirement plan with employer match and additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee Assistance Program (EAP).
Fertility benefits and Healthy Pregnancy Program.
Flexible spending and commuter accounts.
Pet, home, auto, identity theft, and legal insurance.