Central Scheduler Full Time- Previous scheduling experience preferred

Hendricks Regional Health•Danville, IN

About The Position

The Central Scheduler provides high-quality health care services by scheduling and coordinating examinations in a timely manner to meet the needs of patients, physicians, and associates. The role schedules Radiology and hospital-wide appointments or procedures, gathers relevant patient information to support individual preparation needs, and coordinates scheduling details with appropriate personnel and departments. The scheduler also makes appointment confirmation calls, prepares schedules using computerized equipment, and maintains current scheduling protocols in the computerized system. The role requires a pleasant, positive, and professional approach when interacting with customers and colleagues, along with a clean and neat appearance. The associate maintains knowledge of Front Desk and File Room clerical responsibilities, applies appropriate care based on the patient's age and diagnosis, and protects patient confidentiality. Duties may change as needed.

Requirements

High school diploma or equivalent (GED).
Six months to one year of prior Radiology- or hospital-related clerical work experience.
Typing and computer experience.
Ability to perform simple office procedures and operate office machines.

Nice To Haves

Previous scheduling experience preferred.

Responsibilities

Interact with customers in person and by telephone with a pleasant and positive attitude.
Maintain a clean and neat appearance.
Maintain current knowledge of Front Desk and File Room clerical responsibilities.
Schedule patients for Radiology and/or hospital-wide appointments and procedures in accordance with the requested service.
Obtain pertinent patient information, including information about medications, dietary needs, diabetes, allergies, and other relevant criteria, to tailor procedures to individual needs.
Refer inquiries to the appropriate party when additional information is needed.
Make appointment reminder calls and confirm required preparation instructions for procedures.
Prepare schedules for service areas using computerized equipment and service-specific schedules.
Contact appropriate personnel and departments to coordinate appointment times, preparation instructions, and confirmations, and distribute special procedure forms to the appropriate areas.
Maintain current scheduling protocols and formats in the computerized scheduling system in accordance with department needs.
Work politely, courteously, and professionally with associates in registration/admitting, nursing, patient accounts, and ancillary departments.
Comply with the minimum standards noted on the cover page of the job description.
Use common sense and special medical skills to serve customers in consideration of age and diagnosis.
Maintain patient confidentiality at all times.