Central Scheduler Full Time- Previous scheduling experience preferred

Hendricks Regional Health • Danville, IN

1d

About The Position

The Central Scheduler provides health care services by scheduling and coordinating examinations in a timely manner to support the needs of patients, physicians, and associates. The role schedules Radiology and/or hospital-wide appointments and procedures, gathers relevant patient information to accommodate individual needs, and coordinates appointment details with patients, personnel, and departments. The scheduler maintains scheduling protocols in the computerized scheduling system and works professionally with patients and colleagues while protecting patient confidentiality.

Requirements

• High school diploma or equivalent (GED).
• Six months to one year of prior Radiology or hospital-related clerical work experience.
• Typing and computer experience.
• Ability to perform simple office procedures and operate office machines.

Nice To Haves

• Previous scheduling experience preferred.

Responsibilities

• Maintain a pleasant, positive attitude when interacting with customers in person and by telephone.
• Maintain a clean and neat appearance.
• Maintain current knowledge of Front Desk and File Room clerical responsibilities.
• Schedule patients for Radiology and/or hospital-wide appointments or procedures in accordance with the requested service.
• Obtain pertinent patient information, including medications, dietary needs, diabetes, allergies, and other relevant criteria, to tailor procedures to individual needs.
• Refer inquiries to the appropriate party when additional information is needed.
• Make appointment reminder calls and confirm required preparations for procedures.
• Prepare service-area schedules using computerized equipment and schedules established by the service.
• Contact appropriate personnel and departments to coordinate appointment times, preparations, and confirmations; distribute special procedure forms to the appropriate areas.
• Maintain current scheduling protocols and formats in the computerized scheduling system in accordance with departmental needs.
• Work politely, courteously, and professionally with associates in registration/admitting, nursing, patient accounts, and ancillary departments.
• Comply with the minimum standards noted on the cover page of the job description.
• Use common sense and special medical skills to serve customers with regard to age and diagnosis.
• Protect patient confidentiality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED