Central Scheduling Representative (Part Time)

Jefferson Health Plans•101 Woodcrest, NJ

6d•$17 - $23•Onsite

About The Position

The Central Scheduling Representative handles scheduling-related requests from patients and families using automated call distribution software and established protocols. The role schedules appointments, triages general inquiries, and directs callers to appropriate healthcare services. It supports service excellence through first-call resolution, accurate registration, and accessible Jefferson Health services. Using telephony, scheduling, and care-team communication systems, Central Schedulers serve a large and diverse patient population with accuracy, critical thinking, solution-oriented interactions, follow-through, and a high level of customer service.

Requirements

At least 1 year of previous related experience.
Accuracy and attention to detail; ability to process information accurately.
Analytical thinking, including identifying root causes and developing effective alternative solutions.
Knowledge of and ability to use office electronic calendaring software.
Ability to communicate effectively with customers and provide excellent service to internal and external customers.
Decision-making and critical-thinking skills, including analyzing situations and reaching productive decisions.
Effective communication skills, including accurately transmitting, receiving, and interpreting information and needs.
Ability to capture and document relevant business information in an organized, auditable, retrievable manner.
Ability to work with a group to establish objectives and guide and motivate their achievement.
Effective listening skills and ability to gather, clarify, and apply verbally communicated information.
Ability to build healthy working relationships and partnerships with clients, vendors, and peers.
Ability to work effectively as part of a team.
Proficient in the use of computers.
Type 35 words per minute.
Knowledge of medical terminology, including terminology used by insurance and managed care health plans.

Nice To Haves

Bilingual skills.
High school diploma or GED.

Responsibilities

Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
Schedule patient appointments and register patients across the Jefferson Health System according to clinical and insurance requirements to improve access and care coordination.
Use the Electronic Medical Record (EMR) to schedule and register patients, confirm appointments, obtain or verify demographic information and insurance benefit eligibility, answer inquiries, and resolve user issues in accordance with protocols, patient-safety requirements, compliance rules, and departmental policies.
Coordinate orders, referrals, and insurance requirements by obtaining or confirming patient information so patients receive maximum benefits for services; follow regulatory and compliance requirements and local payor coverage determinations.
Use central scheduling telephony software to efficiently handle assigned call volume or digital requests.
Maintain individual and team qualitative and quantitative performance targets.

Benefits

Medical insurance, including prescription coverage.
Supplemental insurance.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short- and long-term disability coverage.
Flexible spending accounts.
Retirement plans.
Tuition assistance.
Voluntary benefits, including access to group insurance rates and discounts.
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.