Central Scheduling Representative (Part Time)

Thomas Jefferson University • Camden County, NJ

5d • Onsite

About The Position

The Central Scheduling Representative handles scheduling requests from patients and families using automated call distribution software and established protocols. The role schedules appointments, triages general inquiries, and directs callers to appropriate healthcare services while supporting service excellence, first-call resolution, registration accuracy, and ease of access to Jefferson Health services.

Using a telephony platform, scheduling management system, and care team communication tools, the representative provides service and follow-through to a large and diverse patient population. The role requires accurate data collection and entry, critical thinking, solution-oriented interactions, and a high level of customer service. This is a part-time, regular employee position with a day work shift, based at 101 Woodcrest, Cherry Hill, New Jersey.

Requirements

• At least 1 year of previous related experience.
• Accuracy and attention to detail, including the ability to process information accurately.
• Analytical thinking and the ability to identify root causes and develop effective solutions.
• Knowledge of office electronic calendaring software.
• Knowledge of customer communication practices, tools, and techniques.
• Knowledge of customer service management tools and techniques.
• Decision-making and critical-thinking skills.
• Effective communication skills, including accurately conveying and interpreting information and needs.
• Ability to identify, capture, document, and organize relevant information.
• Ability to work with a group to establish objectives and help motivate their achievement.
• Effective listening skills.
• Ability to establish and maintain healthy working relationships and partnerships.
• Ability to work effectively as part of a team.
• Proficiency using computers.
• Typing speed of 35 words per minute.
• Knowledge of medical terminology, including terminology used by insurance and managed care health plans.

Nice To Haves

• Bilingual skills.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
• Schedule patient appointments and register patients across the Jefferson Health System in accordance with clinical and insurance requirements.
• Use the Electronic Medical Record (EMR) to schedule and register patients, confirm appointments, verify demographic information and insurance benefit eligibility, answer inquiries, and resolve user issues according to established protocols.
• Coordinate orders, referrals, and insurance requirements by obtaining or confirming patient information so patients receive maximum benefits for services.
• Follow local payor coverage determinations and applicable regulatory and compliance requirements.
• Use central scheduling telephony software to handle assigned call volume or digital requests efficiently.
• Maintain individual and team qualitative and quantitative performance targets.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability coverage
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after two years of part-time service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed