Scheduler for Imaging Services

Piedmont HealthCare PA • Statesville, NC

24d

About The Position

The Scheduler for Imaging Services schedules patient imaging studies, relays preparation requirements, and obtains pre-authorizations and pre-certifications when required by insurance payers. The role serves as a liaison among patients, physician offices, and imaging modality offices, using communication, research, assessment, and problem-solving skills to resolve issues and inaccuracies in patient accounts. It requires a calm, professional approach and a commitment to Piedmont HealthCare’s mission and vision.

The scheduler provides clear instructions to patients and referring offices, delivers excellent customer service, and coordinates with satellite offices to research and configure patient account activity, including visits, coding, and billing. The position also supports related customer-service functions to foster business growth and positive patient relations while complying with applicable billing regulations and privacy requirements.

Requirements

• High school diploma required.
• At least 2 years of experience in an imaging department, hospital, or physician office.
• Clear understanding of medical terminology and ability to read a medical record.
• Professional written and verbal communication skills.
• Knowledge of Piedmont HealthCare’s mission, vision, organizational policies, procedures, and systems.
• Knowledge of HIPAA regulations, OSHA guidelines and standards, and applicable local, state, and federal healthcare regulations.
• General knowledge of insurance filing, reimbursement, and coding, particularly CPT and ICD-10.
• Experience using Microsoft Office 365 tools, including Word, Excel, and Outlook.
• Strong computer skills, including keyboard and mouse use, multitasking across software applications, and navigating a dual-monitor workstation.
• Ability to manage accounts receivable efficiently and apply basic math and general accounting principles.
• Strong planning, organization, prioritization, and problem-solving skills; ability to manage multiple tasks and organize details logically and accurately.
• Ability to take initiative, exercise independent judgment, work independently, and remain results-oriented.
• Ability to adapt to changes in duties and workload and work effectively in a fast-paced environment.
• Ability to communicate clinical information from medical records to insurance companies to obtain imaging authorizations.
• Ability to maintain confidentiality of sensitive information.
• Effective interpersonal skills, teamwork, empathy, and a courteous, positive approach to patients, staff, physicians, and other customers.
• Ability to use good judgment in demanding situations and maintain composure when dealing with difficult people or circumstances.
• Knowledge of Business Services policies and procedures.
• Basic knowledge of healthcare business-office practices and principles.

Nice To Haves

• Associate degree in Business, Finance, Health Information Management, or a related field.
• Experience in a Reception, Scheduler, MOA, CMA, or RT role, particularly for someone transitioning from patient-facing clinical duties.

Responsibilities

• Schedule imaging studies assigned through the office work queue.
• Inform referring offices and patients of imaging preparation requirements.
• Provide patients with clear instructions and direction regarding imaging study requirements.
• Deliver excellent customer service to patients and physician offices.
• Comply with federal and state billing regulations, including requirements for protected health information.
• Communicate with satellite offices to research and configure patient account activity, including visits, coding, and billing.
• Assist with customer-service functions to support business growth and positive patient relations.
• Retain and provide essential information to resolve inaccuracies in Piedmont HealthCare patient accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED