Scheduler/Dispatcher

First Student • Kalamazoo, MI

1d • Onsite

About The Position

Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below. Schedule: Monday through Friday, 8:00am to 5:00pm Hourly Rate: $16.00/hr

Requirements

• Able to operate a computer
• Complete any training requirements
• Communicate clearly in English
• Able to operate standard telephone system
• Exercise business telephone etiquette

Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED