Dispatcher/Scheduler -Bay Transit (47414)

BAY AGING•Warsaw, VA

1d•Onsite

About The Position

Ensure all Bay Transit passengers have a safe and timely ride to meet their transportation needs to work, retail, legal, medical, educational, or recreational facilities. Report to the Regional Transit Operations Supervisor. This is an office-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs). None of the essential functions of the position can be performed virtually.

Requirements

High School Diploma or equivalent
Valid driver’s license
Experience in customer service positions
Working knowledge of phone systems and two-way radio.
Working knowledge of dispatch and scheduling software e.g., Trip Master.
Working knowledge of Microsoft Office programs (e.g., word processing, spreadsheet, e-mail).
Ability to communicate verbally over the phone/radio clearly, even under stress or difficult circumstances.
Must be organized and methodical about each task.
Have a positive attitude while dealing with riders, and drivers.
Establish and maintain effective working relationships with co-workers.

Nice To Haves

Experience with the software and knowledge of the service area to plan and schedule rides for clients and guide drivers.

Responsibilities

Coordinate rides with passengers: Take incoming calls for ride requests and make calls to confirm the ride.
Schedule rides into scheduling software: Check existing schedule and ensure optimal routing of buses to identify appropriate pick-up and drop-off time for the riders.
Communicate with bus drivers and dispatchers throughout the shift to meet last-minute requests for rides and changes on the road (weather, roadwork, etc.).
On-going communication with drivers during the shift; managing the daily changes to scheduled routes (e.g., cancellation, add-on).
Coordinate backup and roadside assistance in case of a vehicle breakdown.
Modify routes to consider local road conditions.
Prepare Drivers’ Manifest for the next day.
Complete own timecard accurately every day.
Record tracking information such as start/finish mileage for each bus, cash/tickets collected.
Occasionally provide a ride to a stranded passenger using Bay Transit vehicle.
Other duties as assigned by the Supervisor.