Schedule & Dispatch Coordinator

Lakeside HR Group • Bloomington, MN

6d • Onsite

About The Position

Lakeside HR Group is recruiting a Schedule & Dispatch Coordinator for its client, a growing residential service organization serving the Twin Cities metro area. This newly created role owns daily and recurring scheduling for a high-volume operation with multiple field crews. The coordinator manages routes and customer appointments, incorporates new customers and schedule changes, communicates with customers and field teams, and assists with invoicing. The position is primarily on-site at two Twin Cities offices.

Requirements

• At least 2 years of experience in scheduling, dispatching, route coordination, or field-service operations.
• Experience managing recurring routes or schedules within a service-based organization.
• Hands-on experience with Jobber, ServiceTitan, Housecall Pro, Service Autopilot, or a similar field-service management platform.
• Experience coordinating field employees, service crews, technicians, or another mobile workforce.
• Experience preparing and sending customer invoices.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and frequent schedule changes.
• Strong problem-solving skills and the ability to make effective decisions in a fast-moving environment.
• Excellent customer service and communication skills.
• High attention to detail and the ability to maintain accurate scheduling, customer, and billing information.

Nice To Haves

• Experience in residential cleaning, lawn care, pest control, or another recurring route-based service environment.
• QuickBooks Online experience.
• Spanish/English bilingual capabilities.

Responsibilities

• Own and manage the daily and weekly service schedule for a high-volume residential service operation.
• Coordinate approximately 50 customer service appointments per day across multiple field crews.
• Manage recurring customer schedules, including new customers, cancellations, reschedules, and other service changes.
• Build and adjust efficient routes based on customer locations, timing restrictions, crew availability, and travel requirements.
• Add new customers to the schedule and accurately document customer preferences, service instructions, and scheduling details.
• Use Jobber to manage schedules, customer information, service details, and field-team communication.
• Monitor crew routes and vehicle locations and proactively communicate delays or schedule changes.
• Respond to customer scheduling questions, service concerns, and requests, explaining available options and applicable policies.
• Prepare and send customer invoices and maintain accurate billing information.
• Answer incoming customer calls, texts, and emails and route inquiries appropriately.
• Identify potential scheduling and capacity issues before they affect customers or field crews.
• Partner with company leadership and field supervisors to improve processes and consistency in scheduling and daily operations.
• Assist with general office and administrative responsibilities as needed.

Benefits

• Performance-based bonus opportunity.
• Monthly health insurance stipend.
• Paid time off.
• Potential for increased flexibility after becoming established in the role.
• Opportunity to grow into broader operational and team leadership responsibilities as the organization expands.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed